Please understand that I can not take back ordered items individually because I let invariably produce for you personally each photo, laminating or framed picture.
Delivered goods in the course of the transfer from the customer by the carrier for shipping damage
to examine and, where appropriate, to lodge a complaint against the spot and documented.
All items are insured against shipping damage processing is managed by Essl Fotofactum
unless the claim and documentation of transit damage was done properly by the customer with the carrier.